Common Questions

There’s no such thing as a dumb question… Ask away

Please find answers to several FAQs below

+ Why Use Managed Marketplaces For Online Sales?

Marketplace experts help you when you need it.

We offer ongoing store management including full service marketplace optimization to maximise sales conversion, the consumer experience and drive revenue growth. Clients can choose all or a range of services including site merchandising, order management, customer service, digital marketing and fulfilment. Feedback and review sites have made it ever more important for retailers to ensure customer satisfaction.

Our experienced eCommerce content managers can take responsibility for your brand presence on any of your online sales channels including Amazon, eBay and similar online marketplaces; managing assets to drive profitable sales growth working closely with your marketing, sales, and operational teams to identify process improvements and ensure the best brand and customer experience on each marketplace.

+ Why Sell On Amazon?

Amazon is the world's highest selling traffic channel, especially popular with the hundreds of millions of people around the world who prefer shopping via marketplaces rather than webstores. We have helped large brands and small businesses launch and grow on Amazon.com and Amazon.com.au.

Our clients across Australia, UK, USA and Germany rely on our Amazon expertise in product feed management & optimisation including leveraging Amazon Seller Central and Amazon Marketing Services. Ask about our Amazon consulting services to understand the policy differences, evaluation and integration of APIs, marketing and automation opportunities, customer service expectations and logistics hurdles between the different Amazon sites.

+ Why Sell On Amazon Australia?

Amazon Australia provides a huge global base of B2B and B2C customers for brands and distributors.

Australian businesses operating on Amazon Australia enjoy Amazon’s proprietary rating system; and the Fulfilled by Amazon (FBA) program. With the recent launch of Amazon Pay Per Click (PPC) sponsored advertising for sponsored products and sponsored brands on Amazon Australia merchants and vendors are seeing exponential growth of the marketplace in Australia.

+ Why You Need An eBay Store In 2020?

eBay = Scale + Customer Acquisition + Marketplace Infrastructure 2 in 3 Aussie Adults shopped on eBay in the last 6 months. The primary reason for selling on eBay is the huge scale of the eBay marketplace. With over 183 million active users (those who bought or sold in the last 12 months) eBay remains a global eCommerce leader. In Australia, eBay is the third biggest Google shopping query after “shoes” and “Kmart”. It is a powerful business acquisition tool and a leading indicator of consumer trends. eBay allows merchants to have branded, customised eBay stores. There has been many changes to eBay over the years and they continue to update their policies. We will ensure your store is eBay compliant.

SEO for eBay is increasingly important to ensure you are in the recall set. If you already have an eBay store, we can help you maximise sales and visibility through keyword optimisation and stock management.

eBay Item specifics such as brand, make, model, size, colour and style are key to helping shoppers find your items on eBay. Item specifics tell buyers what you’re selling, and are crucial to your search visibility and sales.

+ Why Sell On Catch Marketplace?

Catch.com.au is one of the newest and fastest growing marketplaces for vendors and merchants in Australia.

With 4 million customers, and 20,000 new members every week it is fast becoming Australia's #1 online retailer as its expertise in eCommerce, online fulfilment and digital marketing is providing a strong new retail channel for merchants.

Following its purchase in June 2019 by Wesfarmers, the owners of KMart and Target, Australia's biggest selling online marketplace is headed for exponential growth. Whether you use Neto, Shopify, ChannelAdvisor or Magento eCommerce platforms we have the expertise and experience to help you install a range of API integrations so you can sell and grow your store sales on the Catch marketplace.

+ Why Is NETO The Best All-Rounder eCommerce Platform In Australia?

Neto, the Australian retail and wholesale management platform has very strong back-end webstore functionality that our clients love.

Neto customer support is awesome and it offers a scaleable solution at a very competitive price for wholesalers and retailers of all sizes. Built with B2B in mind, and owned by Telstra, the eCommerce platform's B2B capabilities including warehouse support, stock control and purchase order are particularly strong and intuitive to enable stock management from the same platform used to run your online, retail, Amazon, Catch and eBay store.

Ask us how to implement Neto as a complete solution for eCommerce, point of sale, inventory and fulfilment.

+ Why Is Shopify Such A Popular eCommerce Platform?

Shopify eCommerce platform makes it easy to setup a visually appealing online store and retail point-of-sale system. With fast-loading speed, security, mobile responsiveness and reliability Shopify is completely cloud-based and hosted. With more than 100,000 merchants in bricks-and-mortar retail outlets, out of a total 820,000 merchants using Shopify eCommerce platform. Shopify has an impressive range of app integrations that we can program to sync inventory across bricks and mortar stores as well as online marketplaces including Amazon, Catch and eBay.

Shopify recently added customization to checkouts, allowing multiple sites/brands to be managed under a single admin on Shopify Plus, better integration with the point-of-sale software with online stores, and order editing. The Canadian eCommerce service provider is also launching the Shopify Fulfillment Network warehouses and shipping logistics capabilities in the United States.

+ Why Consider Ongoing Store Management For Online Sales?

Ongoing store management (site merchandising, order management & customer service) maximises the consumer experience and drives revenue growth. Feedback and review sites are making it ever more important for retailers to ensure customer satisfaction.

+ Why Is Secure HTTPS Content So Important For Sales Pages?

Google Chrome — the browser used by almost half of all eBay and Amazon buyers — displays the message “Not Secure” in the address bar when users visit standard HTTP pages or HTTPS pages that include non-secure HTTP content. Talk to inDemand about how to remove this content and ensure compliance.

+ Why Trust inDemand?

inDemand is your trusted online retail partner for independent full service eCommerce including web store and marketplace management including:

  • Seamless onboarding onto Amazon, eBay, Catch, Kogan, MyDeal, Temple & Webster, TradeMe, Newegg and Lazada
  • Automation Scripts
  • eCommerce Platform Consulting
  • Digital Marketing
  • Listing Optimisation
  • Logistics and Warehousing
  • Product Photography
  • Customer Service
  • Training
  • Best Practice Channel Management

Ask how we can help you with your digital strategy, optimised product content, customer engagement and automation.